Your Privacy Matters to Us

Explore our Privacy Policy to learn how we collect, use, and safeguard the information you share with us.

Your Privacy Matters to Us

Explore our Privacy Policy to learn how we collect, use, and safeguard the information you share with us.

Privacy Policy

Last updated: March 2026

Superstat Pty Ltd ("Superstat", "we", "us", "our") is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains how we collect, use, store, and disclose personal information when you use our platform at superstat.com.au and app.superstat.com.au.

1. Information we collect

We collect the following types of information:

Information you provide

  • Full name, email address, and club or team details

  • Competition level, age group, and match information

  • Player names and jersey numbers

  • Payment and billing information

  • Video footage uploaded to the platform

  • Messages, feedback, or support requests

Automatically collected data

  • IP address, device, and browser information

  • Usage data such as pages viewed and time on site

  • Metadata from uploaded videos (e.g. timestamps)

Derived data

  • AI-generated statistics, highlights, and performance reports

  • Insights derived from video content such as player activity

2. How we use your information

We use your information to:

  • operate and deliver the Superstat platform

  • process and analyse video footage overnight to generate statistics and insights

  • provide customer support

  • manage subscriptions and payments

  • improve platform performance and reliability

  • improve our AI models using data with identifiable elements reduced where reasonably practicable

  • communicate product updates (you can opt out at any time)

3. Legal basis

We process your information based on:

  • your consent (e.g. uploading footage)

  • contractual necessity (to provide the service)

  • legitimate interests (platform improvement and security)

  • legal obligations

4. Data storage and location

All Superstat data, including video footage, personal information, and performance data, is stored on Amazon Web Services infrastructure located in Sydney, Australia (ap-southeast-2).

We do not store or process identifiable personal data outside Australia.

Where we use third-party service providers:

  • no identifiable personal data is transferred offshore, or

  • appropriate safeguards are in place in accordance with the Privacy Act 1988 (Cth)

5. Who we share data with

We only share data where necessary to operate the platform, including:

  • Australian-based cloud infrastructure (AWS Sydney)

  • Stripe for payment processing

  • OpenAI for AI processing and model inference

  • PostHog for product analytics

  • service providers under strict confidentiality obligations

We may also share data:

  • with clubs or organisations where access has been granted by the uploader

  • with regulators or authorities if required by law

We do not:

  • sell personal information

  • use facial recognition or biometric matching technology to identify players

  • provide identifiable video footage to third parties for marketing or commercial purposes

6. AI training and model improvement

Superstat may use uploaded content to train and improve its AI systems.

Where content is used:

  • identifiable elements are reduced where reasonably practicable

  • content is never used to publicly identify individuals

  • content is not used for advertising purposes

Organisations may opt out of having their data used for AI training at any time by emailing kai@superstat.com.au.

7. Data retention

  • Video footage and stats are retained while your account is active or as required for legal or operational purposes

  • When a video is deleted, all associated derived data including statistics and highlights is also permanently deleted

  • Deletion requests will be actioned within 30 days

You can request deletion of your data at any time by emailing kai@superstat.com.au.

8. Security

We use industry-standard security measures including:

  • encrypted data storage

  • access controls and invitation-only content sharing

  • system monitoring

No system is completely secure. Avoid uploading sensitive or inappropriate content.

9. Your rights

You have the right to:

  • access your personal data

  • request corrections

  • request deletion

  • withdraw consent (where applicable)

To make a request, email: kai@superstat.com.au

10. Children and junior sport

Where the platform is used by organisations involving participants under 18:

  • organisations must obtain parental or guardian consent before uploading content

  • all content is private by default and restricted to authorised users

  • identifiable footage is not used for advertising, public display, or external distribution

Superstat complies with the Privacy Act 1988 (Cth).

11. Cookies and analytics

We use PostHog for product analytics and cookies for platform functionality. This may include data on pages visited, features used, and device information.

You can manage cookies through your browser settings.

For more information, see the PostHog Privacy Policy: https://posthog.com/privacy

12. Data breaches

In the event of a data breach, we will:

  • investigate and contain the issue

  • notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required under the Notifiable Data Breaches scheme

13. Complaints

If you have a privacy concern, contact us at kai@superstat.com.au.

If you are not satisfied with our response, you may refer your complaint to the OAIC: https://www.oaic.gov.au

14. Updates

We may update this policy from time to time. Updates will be posted on this page with a revised "last updated" date.

15. Contact

Superstat Pty Ltd
kai@superstat.com.au
https://superstat.com.au